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Service Reports

persvc13: Peripheral Service Tasks Offered Daily Report Template

persvc13: Peripheral Service Tasks Offered Daily Report Template

The enterprise name for the service
Derived from: Service.EnterpriseName

The number of tasks offered to a specific route or service. An offered task is 

an incoming task or internal task that is sent to a specific route or service. In 

real-time data, a task is counted as offered as soon as it is sent to the route, 

service, or service array.
Derived from: Service_Half_Hour.CallsOfferedToHalf

Title

The name you give it when you save the report

Subject

A bar graph of the selected Peripheral Service(s) showing the 

number of tasks offered per day.

Purpose

To show the daily tasks offered to the selected peripheral 

service(s).

Applicable 

environment

Standard ACD

Template type

Historical bar graph

Default sort order

By the peripheral service

Drilldowns available

No

Schema database 

table

Service

Service_Half_Hour