Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Service Reports
persvc17: Peripheral Service Tasks Offered Half Hour Report Template
persvc17: Peripheral Service Tasks Offered Half Hour Report Template
Data
Tasks Offered
The number of tasks offered to a specific route or service. An offered task is
an incoming task or internal task that is sent to a specific route or service. In
real-time data, a task is counted as offered as soon as it is sent to the route,
service, or service array.
Derived from: Service_Half_Hour.CallsOfferedToHalf
Derived from: Service_Half_Hour.CallsOfferedToHalf
Overview:
Title
The name you give it when you save the report
Subject
A bar graph of the selected Peripheral Service(s) showing the
distribution (number) of tasks offered at a half-hour sample
rate.
Purpose
To show the half-hour task distribution for the selected
peripheral services for the selected time period.
Applicable
environment
Standard ACD
Template type
Historical bar graph
Default sort order
By the peripheral service
Drilldowns available
No
Schema database
table
Service
Service_Half_Hour