Cisco Cisco IP Contact Center Release 4.6.1 User Guide
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Service Reports
persvc23: Peripheral Service IVR Self-Service Daily Report
Avg Aban Wait
The total wait time of all abandoned tasks divided by the number of
abandoned tasks.
Derived from: Service_Half_Hour.AvgDelayQAbandToHalf
Derived from: Service_Half_Hour.AvgDelayQAbandToHalf
Service Summary
A summary for each service for the interval.
Report Summary
A summary for all services for the interval.
persvc23: Peripheral Service IVR Self-Service Daily Report
Data:
Enterprise Name
The name of the enterprise service.
Derived from: Service.EnterpriseName
Derived from: Service.EnterpriseName
Overview:
Title
The name you give it when you save the report.
Subject
A table summary of daily IVR self-service activity
Note: This report displays the same data as the Persvc22
Note: This report displays the same data as the Persvc22
report, except the data here is broken down by day instead
of by half hour.
Purpose
To show the self-service activity for the selected IVR(s) for
the selected time period.
Note: This reports is for IVR services that reside on IVR PGs
Note: This reports is for IVR services that reside on IVR PGs
that have Service Control reporting enabled and Queue
reporting disabled.
Applicable
environment
IPCC and/or standard ACD (for IVR services only, not for
agent services)
Template type
Historical table
Default sort order
By service and then by the date and time.
Drilldowns available
Yes
Schema database
tables
Service
Service_Half_Hour