Cisco Cisco IP Contact Center Release 4.6.1 User Guide

ICM WebView Online Help

Working with Reports

Schedule jobs

If this is the first time you have scheduled a print job using the specified 

network printer, or you have selected to change the network printer, a dialog 

box opens asking you to supply your user name, password, domain, and UNC 

(printer name or share) for the network printer that you want to use. Enter 

the requested information in the dialog box and click OK. 

If you want to verify the information you supply in this dialog box, try 

connecting to the printer from command line using same credentials with the 

net use command. 

Schedule one or more reports to be run and saved to file at the date and time 

that you specify

When you schedule reports to save to file, select the drive, name, and format for 

the saved report file, the frequency of the job, and the reports to include in the job. 

Saved files are stored on the selected drive in an automatically created top-level 

folder called Job_Scheduler.  The file name for the saved report file is the file name 

you provide followed by the report name.  If you schedule multiple reports to save 

to file using the same job, each report is saved to a separate file, using the file name 

you provide followed by the report name.  If the Job_Scheduler folder contains a 

file or files with the same name, they are overwritten when the job runs.

From the menu bar on the right side of any main WebView window, select Job 

Scheduler. The Job Scheduler page opens, listing the reports for which you have 

scheduled jobs. 

Click Add. The next Job Scheduler screen opens, enabling you to select the job 

settings.

In the Action section, select Save to File.

Select the Drive, File Name, and Format for the saved data. 

Select the frequency of the job from the Frequency section:

• Every. The save to file job executes each time the specified day/date occurs. If 

you select Every, also select the day of the week or the date on which you want 

the report to print. You can select more than one days/dates. For example, if 

you select "Monday", the job runs every Monday.

• Next. The save to file job executes once on the day/date specified. If you select 

Next, also select the day of the week or the date on which you want the job to 

run. You can select more than one days/dates. For example, if you select 

"Monday", the job runs next Monday.

• Today/Tomorrow. Depending on the time you select to run the report, the job 

runs once either today or tomorrow. For example, if it is currently 3:00 PM and 

you schedule the job to run at 11:00 AM, the job runs tomorrow at 11:00 AM. 

If it is currently 3:00 PM and you schedule the job to run at 4:30 PM, the job 

runs today at 4:30 PM.