Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Skill Group Reports

entskg28: Enterprise Skill Group Real Time All Fields Report

entskg28: Enterprise Skill Group Real Time All Fields Report

The enterprise skill group's enterprise name and ID. 
Derived from: Enterprise_Skill_Group.EnterpriseName 

(Enterprise_Skill_Group.EnterpriseSkillGroupID)

The date and time of the selected row's data in MM/DD/YYYY (month, day, 

year) and HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Real_Time.DateTime

Subject

A table of the selected enterprise skill group(s) listing all the 

available skill-group real-time report data. 
Note: This report displays the same data as the Perskg28 

report except that this report is organized by enterprise skill 

group rather than by media.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show all the available enterprise skill-group real-time 

data in the Skill_Group_Real_Time database table so that 

you can select which data you want for a customized 

enterprise skill-group real-time report.
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By enterprise skill group, then by skill group, and then by 

date and time.

Drilldowns available

No

Schema database 

tables

Skill_Group

Enterprise_Skill_Group

Skill_Group_Real_Time

Enterprise_Skill_Group_Member