Cisco Cisco IP Contact Center Release 4.6.1 User Guide
11-25
ICM WebView Online Help
Skill Group Reports
entskg29: Enterprise Skill Group Logout Real Time Report
entskg29: Enterprise Skill Group Logout Real Time Report
Data:
Enterprise Skill Group
The enterprise skill group in which the agent resides.
Derived from: Enterprise_Skill_Group.EnterpriseName
Derived from: Enterprise_Skill_Group.EnterpriseName
Skill Group
The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)
Agent Name
The last and first name of the agent.
Derived from:Person.LastName + ' ' + Person.FirstName
Derived from:Person.LastName + ' ' + Person.FirstName
Overview:
Title
The name you give it when you save the report.
Subject
A table listing all the agents currently logged out of the
selected enterprise skill group(s)
This report displays the same data as the Perskg29 report,
This report displays the same data as the Perskg29 report,
except that this report is first organized by enterprise skill
group rather than by media.
Note: If an agent is a member of an enterprise skill group,
Note: If an agent is a member of an enterprise skill group,
then the agent will be considered logged into each member
peripheral skill group. Therefore, one agent logged into one
enterprise skill group composed of five peripheral skill
groups will show up as 5 agents.
Purpose
To list all the agents currently logged out of an enterprise
skill group(s).
Applicable
environment
IPCC and/or standard ACD
Template type
Real-time table
Default sort order
By enterprise skill group, then by skill group, and then by
agent within the skill group.
Drilldowns available
No
Schema database
tables
Enterprise_Skill_Group
Skill_Group
Agent
Skill_Group_Member
Agent_Skill_Group_Real_Time