Cisco Cisco IP Contact Center Release 4.6.1 User Guide

ICM WebView Online Help 

Skill Group Reports

entskg21: Enterprise Skill Group Task Summary Half Hour Report

entskg21: Enterprise Skill Group Task Summary Half Hour Report

The enterprise skill group's enterprise name and ID. 
Derived from: Enterprise_Skill_Group.EnterpriseName 

(Enterprise_Skill_Group.EnterpriseSkillGroupID)

Skill Group (no label)

The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

DateTime (no label)

The date and time of the selected row's data in MM/DD/YYYY (month, day, 

year) and HH:MM:SS (hour, minute, second) format.
Derived from: Skill_Group_Half_Hour.DateTime

Title

The name you give it when you save the report.

Subject

A table of the selected enterprise skill group(s) showing call 

statistics gathered in half-hour increments 
Note: This report displays the same data as the Perskg21 

report except that this data is organized by enterprise skill 

group rather than by media.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show the call activity for the selected enterprise skill 

groups for the selected time period.

Applicable 

environment

IPCC

Template type

Historical table

Default sort order

By enterprise skill group name, then by skill group name, 

and then by date and time.

Drilldowns available

No

Schema database 

tables

Skill_Group

Enterprise_Skill_Group

Enterprise_Skill_Group_Member

Skill_Group_Half_Hour