Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Skill Group Reports

entskg27: Enterprise Skill Group Historical All Fields Report

The total of all fields for each skill group in an enterprise skill group.

The total of all fields for each enterprise skill group.

The total of all fields for all skill groups.

entskg27: Enterprise Skill Group Historical All Fields Report

Title

The name you give it when you save the report.

Subject

A table of all the selected enterprise skill groups listing all the 

available skill-group historical report data for the selected 

interval
Note: This report displays the same data as the Perskg27 

report except that this report is organized by enterprise skill 

group rather than by media.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show all the available enterprise skill-group historical 

report data in the Skill_Group_Half_Hour database table so 

that you can select which data you want for a customized 

enterprise skill-group historical report
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By enterprise skill group name, then by skill group name, and 

then by date and time.

Drilldowns available

No

Schema database 

tables

By enterprise skill group name, then by skill group name, and 

then by date and time.