Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Skill Group Reports

perskg01: Peripheral Skill Group Status Real Time Report

perskg01: Peripheral Skill Group Status Real Time Report

The number of agents in the Not Ready state during an interval.
Derived from: Skill_Group_Real_Time.NotReady

The number of agents who are not currently involved in call work and who are 

ready to accept calls.
Derived from: Skill_Group_Real_Time.Avail

The number or percentage of agents who are talking on calls. The Talking 

state tracks agents who are in either the Talking In, Talking Out, or Talking 

Other states (now or during an interval). The time agents spend in each of 

these states is tracked individually. A more general database table called 

TalkTime sums the time that agents spend in any of the talking states.
Derived from: Skill_Group_Real_Time.TalkingIn + 

Skill_Group_Real_Time.TalkingOut + Skill_Group_Real_Time.TalkingOther

Title

The name you give it when you save the report

Subject

A bar graph  of the selected Peripheral Skill Group(s) showing 

the number of agents in the talking, idle, available, and 

wrap-up states.

Purpose

To show the current status of the selected peripheral skill 

group(s)

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time bar graph

Default sort order

By media routing domain and then by skill group

Drilldowns available

No

Schema database 

table

Media_Routing_Domain

Skill_Group

Skill_Group_Real_Time