Cisco Cisco IP Contact Center Release 4.6.1 User Guide

ICM WebView Online Help

Working with Reports

Upgrading from a previous version of ICM WebView

Scheduled job does not run

When a job is scheduled, a Scheduled Task is created in the Windows OS 

Scheduled Tasks Control Panel on the client computer on which the job is 

scheduled.  If, outside of WebView, this task is deleted from the client computer, 

then the Job will not activate even though WebView still thinks the job is 

scheduled.

Scheduled WebView jobs should not be deleted outside of WebView. Use the 

WebView Job Scheduler to delete jobs.

Scheduled print job on server does not run

The first print job scheduled on a server from a client does not run.

For print jobs, the Job Scheduler on the Server must first be initialized by 

scheduling a print job on the server from the server itself before print jobs can be 

scheduled on it from a client.

Upgrading from a previous version of ICM WebView

Several major differences between WebView 4.6.2 and WebView 5.0 affect existing 

saved report files. The first major difference concerns the templates supplied and 

the second difference concerns the storage of saved report files.

In WebView 5.0, new templates have been added and several existing templates 

were deleted.  The deleted templates were either replaced by templates in the same 

reporting category, replaced by templates in different reporting categories, or not 

replaced.

In WebView 4.6.2, saved reports were stored in a directory on the WebView server. 

In WebView 5.0, a WebView database is used to store saved reports.   During 

WebView installation, most saved report files were migrated to the WebView 

database, with two exceptions:

• Saved reports created with templates that have been deleted and replaced by 

templates in different reporting categories were not migrated to the database

• Saved reports created with templates that have been deleted and not replaced 

were not migrated to the database

Only saved reports stored in the database can be accessed and used in WebView.