Cisco Cisco IP Contact Center Release 4.6.1 User Guide

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Skill Group Reports

perskg20: Peripheral Skill Group Status Real Time Report

perskg20: Peripheral Skill Group Status Real Time Report

The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName

The enterprise name of the skill group and its skill target ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID

The number of tasks currently queued to the skill group. 
Derived from: Skill_Group_Real_Time.RouterCallsQNow

Title

The name you give it when you save the report.

Subject

A table of the selected peripheral skill group(s) showing the 

current statistics for each skill group
Note: If there are primary or secondary skill groups defined 

for the base skill group, then the base skill group is not 

shown.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

Shows the current status of the selected skill groups.

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By media routing domain and then by skill group

Drilldowns available

No

Schema database 

tables

Media_Routing_Domain

Skill_Group

Skill_Group_Real_Time