Cisco Cisco IP Contact Center Release 4.6.1 User Guide
6-10
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Agent Reports
agent28: Agent Real Time All Fields Report
*Network TargetID
The device target onto which the agent is logged. This applies only to IPCC
agents.
Derived from: Agent_Real_Time.NetworkTargetID
Derived from: Agent_Real_Time.NetworkTargetID
Agent Status
Reserved for future use.
Derived from: Agent_Real_Time.AgentStatus
Derived from: Agent_Real_Time.AgentStatus
*Customer Phone
The phone number of the caller with whom the agent is speaking.
Derived from: Agent_Real_Time.CustomerPhoneNumber
Derived from: Agent_Real_Time.CustomerPhoneNumber
*Customer Account
The account number of the caller with whom the agent is speaking.
Derived from: Agent_Real_Time.CustomerAccountNumber
Derived from: Agent_Real_Time.CustomerAccountNumber
*Campaign
The campaign ID for the campaign associated with this call.
Derived from: Agent_Real_Time.CampaignID
Derived from: Agent_Real_Time.CampaignID
*Query Rule
The query rule belonging to the campaign identified by the CampaignID.
Derived from: Agent_Real_Time.QueryRuleID
Derived from: Agent_Real_Time.QueryRuleID
Duration In Current State
The time spent in the current agent state in HH:MM:SS (hours, minutes,
seconds) format.
Derived from: DATEDIFF(seconds,
Derived from: DATEDIFF(seconds,
Agent_Real_Time.DateTimeLastStateChange, getdate())
Agent by agent historical reports
This section describes:
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