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Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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Agent Reports
agent26: Agent Consolidated Daily Report
 
% Avail Time
The percentage of time that the agent has spent in the Available state in 
relation to LoggedOnTime. Applies to all skill groups.
Derived from: (Agent_Skill_Group_Half_Hour.AvailTimeToHalf / 
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
% Not Ready
The percentage of time that the agent has spent in the Not Ready state in 
relation to LoggedOnTime or interval, whichever is less. Applies to all skill 
groups.
Derived from: (Agent_Skill_Group_Half_Hour.NotReadyTimeToHalf / 
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
*% Reserved
The percentage of time that the agent has spent in Reserved state waiting for 
an ICM routed task from this skill group in relation to LoggedOnTime.
Derived from: (Agent_Skill_Group_Half_Hour.ReservedStateTimeToHalf / 
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
*% Wrap Up
The percentage of time that the agent has spent in Wrap-up state after an 
incoming or outgoing tasks to or from this skill group in relation to 
LoggedOnTime.
Derived from: ((Agent_Skill_Group_Half_Hour.WorkNotReadyTimetoHalf + 
Agent_Skill_Group_Half_Hour.WorkReadyTimetoHalf ) / 
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
% Busy Other
The percentage of time that the agent has spent in tthe BusyOther state in 
relation to LoggedOnTime.
Derived from: (Agent_Skill_Group_Half_Hour.BusyOtherTimeToHalf / 
Agent_Skill_Group_Half_Hour.LoggedOnTimeToHalf)
Skill Group Summary
The total for each field for each skill group.
Media Summary
The totals for the agent data for all skill groups in the media routing domain 
into which the agents were logged during the given interval.
Agent Summary
The total for each field for each agent.