Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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Agent Reports

agtskg28: Agent Skill Group Real Time All Fields Report

agtskg28: Agent Skill Group Real Time All Fields Report

The skill group associated with the task on which the agent is working. If the 

agent is not involved in any task in the media routing domain, this field shows 

Not Applicable. Since an agent can be logged into multiple skill groups, this 

field is not filled until the agent is assigned a task.
Derived from: Skill_Group.EnterpriseName 

Title

The name you give it when you save the report.

Subject

A table of all the selected skill groups listing all the available 

agent real-time report data. 
Note: This report is the same report as the Peragt28 report 

except that this report is first sorted by skill group rather 

than by agent.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show all the available agent skill-group real-time data in 

the Agent_Real_Time database table so that you can select 

which data you want for a customized agent skill-group 

real-time report.
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By skill group, then by agent within skill group, and then by 

date.

Drilldowns available

No

Schema database 

tables

Agent

Agent_Real_Time

Person

Skill_Group

Skill_Group_Member