Cisco Cisco IP Contact Center Release 4.6.2 User Guide

WebView is a client/server web application for enterprise contact center 

reporting. Contact center managers can use WebView to create or view 

multi-channel contact center reports from the ICM database. Multi-channel 

means multiple ways of interacting with customers, such as through voice, 

email, text chat, and so on. 
Contact center managers can also use WebView to create or view detail 

reports from applications, like the Cisco E-Mail Manager, that use the Cisco 

Common Reporting database (the CIR database).

Once your ICM system administrator assigns you a WebView username and 

password and tells you the URL for the ICM Admin Workstation (where the 

data for ICM reports are collected) you are ready to go.

Just follow the instructions on each WebView page. If you have a question 

while you're working with a WebView page, click the Help button on that 

page.

The most up-to-date online documentation on ICM WebView reporting is 

available from the Technical Documentation page accessed at the Cisco.com 

Web site. 
Online documentation is also available on the installation CD that comes with 

this software.