Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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Agent Reports

agteam27: Agent Team Historical All Fields Report

The total agent data for all agent teams in the report.

agteam27: Agent Team Historical All Fields Report

Title

The name you give it when you save the report.

Subject

A table of all the agents in the selected teams listing all the 

available agent historical report data for the selected 

interval.
Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show all the available agent-team historical report data 

in the Agent_Skill_Group_Half_Hour database table so that 

you can select which data you want for a customized 

agent-team historical report.
Lists all the available report team data from the 

Agent_Skill_Group_Half_Hour database table for each 

selected team during the time period selected when the 

report is generated.
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to 

suit your needs. If that is not acceptable, you can also use 

a third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By agent team, media routing domain, agent last name, 

agent first name, and date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Skill_Group_Half_Hour

Agent_Team

Agent_Team_Member

Person

Media_Routing_Domain

Skill_Group

Skill_Group_Member