Cisco Cisco IP Contact Center Release 4.6.2 User Guide
7-3
ICM WebView Online Help
Blended Agent Reports
Blended agent real-time reports
agtskg06: Blended Agent Status Report
Data:
Skill Group
The name of the skill group to which these agent is associated.
Derived from: Skill_Group.EnterpriseName
Derived from: Skill_Group.EnterpriseName
Agent Name
The last and first name of the agent.
Derived from: Person.LastName + ' ' + Person.FirstName
Derived from: Person.LastName + ' ' + Person.FirstName
Extension
The phone extension assigned to the agent.
Derived from: Agent_Real_Time.Extension
Derived from: Agent_Real_Time.Extension
Overview:
Title
The name you give it when you save the report
Subject
A table of all the agents in the selected skill group(s) showing
agent activity related to blended agent calls.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Report Purpose
To show blended agent call status for the selected time
period
Applicable
environment
Blended Agent
Template type
Real-time table
Default sort order
By skill group and then by agent name
Drilldowns available
No
Schema database
tables
Skill_Group
Agent
Person
Agent_Real_Time
Campaign
Query_Rule