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Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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Blended Agent Reports
Blended agent real-time reports
 
campqryrule02: Status of all Campaigns Real Time Report
Data:
Campaign Name
The name of the campaign.
Derived from: Campaign.CampaignName
Total Records
The total number of records.
Derived from: Campaign_Query_Rule_Real_Time.TotalCount
Available
The number of telephone numbers available to be contacted.
Derived from: Campaign_Query_Rule_Real_Time.TotalCount - 
Campaign_Query_Rule_Real_Time.ContactedCount - 
Campaign_Query_Rule_Real_Time.AttemptedCount
Closed
The number of contacts attempted.
Derived from: Campaign_Query_Rule_Real_Time.AttemptedCount
Contacted
The number of telephone numbers contacted.
Derived from: Campaign_Query_Rule_Real_Time.ContactedCount
Overview:
Title
The name you give it when you save the report
Subject
Blended Agent Campaign Query Rules:
Current status of all campaign records.
Purpose
To display the current status of all campaign records.
Applicable 
environment
Blended Agent
Template type
Real-time table
Default sort order
By campaign name
Drilldowns available
No
Schema database 
tables
Campaign
Campaign_Query_Rule_Real_Time