Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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Blended Agent Reports

Blended agent historical reports

The average length of time spent in wrap-up work for each contact.
Derived from: Campaign_Query_Rule_Half_Hour.WrapupTimeToHalf

A summary of each field for each campaign.

A summary of each field for all campaigns.

dialer10: Status of each Dialer Half Hour Report

The name of the dialer.
Derived from: Dialer.DialerName

Date Time (no label)

The central controller date and time at the start of the half-hour interval.
Derived from: Dialer_Half_Hour.DateTime

The number of contacts dialed during the half-hour interval.
Derived from: Dialer_Half_Hour.ContactsDialedToHalf

Title

The name you give it when you save the report

Subject

Blended Agent Dialer:

Data for contacts, voice, busy, answering machine, and 

SITTone detects by the dialer, gathered in half-hour 

increments.

Purpose

To show the status of each dialer for the selected time period.

Applicable 

environment

Blended Agent

Template type

Historical table

Default sort order

By dialer and then by date and time.

Drilldowns available

No

Schema database 

table

Dialer

Dialer_Half_Hour