Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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Call Type Reports

caltyp02: Call Type Real Count Real Time Report

The number of tasks of this type abandoned in the CallRouter queue since 

midnight.
Derived from: Call_Type_Real_Time.RouterCallsAbandQToday

The number of tasks of this type abandoned in the CallRouter queue during 

the current half-hour interval.
Derived from: Call_Type_Real_Time.RouterCallsAbandQHalf

The totals for each field for each call type in the report.

caltyp02: Call Type Real Count Real Time Report

A category of incoming tasks based on the dialed number (DN), the 

caller-entered digits (CED), and the calling line ID (CLID). 
Each call type has a schedule that determines which routing script or scripts 

are active for that call type at any time. In reports, you might want to display 

data such as the number of tasks of a certain call type that used default 

routing during a specified interval.
Derived from: Call_Type.EnterpriseName

Overview:

Title

The name you give it when you save the report

Subject

A graph of selected call types showing the busy and default 

routed tasks for the current day.

Purpose

To track busy and default routed tasks for the current day

Applicable 

environment

Standard ACD

Template type

Real-time stacked bar graph

Default sort order

By call type

Drilldowns available

No

Schema database 

table

Call_Type

Call_Type_Real_Time