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Peripheral, Route, and Routing Client Reportsperiph02: Switch Node Software Status Display Real Time 

A measurement of how well you are meeting your service level goals for 

answering tasks for the last half hour.
Derived from: Peripheral_Real_Time.ServiceLevelHalf

A measurement of how well you are meeting your service level goals for 

answering tasks for the day.
Derived from: Peripheral_Real_Time.ServiceLevelToday 

periph02: Switch Node Software Status Display Real Time Report

Derived from: Peripheral.EnterpriseName

Derived from: DateTime

ATB (All Trunks Busy)

The state of a trunk group when all trunks are simultaneously in use. The 

trunk group cannot accept any new inbound or outbound tasks in this state. 

The ICM tracks the amount of time during which all trunks in a trunk group are 

busy during the current half-hour interval.
Derived from: Peripheral_Real_Time.PeripheralData2

Title

The name you give it when you save the report

Subject

A table of the selected Peripheral(s) showing all trunks busy 

(ATB), tasks in progress, SWT TRMS, and DI Groups status. 

For use only with Rockwell Galaxy ACDs.

Purpose

To show current software status of Rockwell Galaxy ACDs

Applicable 

environment

Standard ACD

Template type

Real-time table

Default sort order

By peripheral enterprise name and then by the date and time

Drilldowns available

Yes

Schema database 

table

Peripheral

Peripheral_Real_Time