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Service Reports

entsvc03: Effect of Abandoned Tasks on Enterprise Service  Service Levels Report

entsvc03: Effect of Abandoned Tasks on Enterprise Service  Service Levels 

Report

The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName

The number of tasks offered to a specific route or service. An offered task is 

an incoming task or internal task that is sent to a specific route or service. In 

real-time data, a task is counted as offered as soon as it is sent to the route, 

service, or service array.
Derived from: sum(Service_Real_Time.CallsOfferedHalf)

The number of tasks handled by a specific route or service. A task is counted 

as handled when it is finished. For example, the CallsHandledTo5 field counts 

the number of tasks that finished during the five-minute interval. These tasks 

might have been answered before the interval began.
Derived from: sum(Service_Real_Time.CallsHandledHalf)

Title

The name you give it when you save the report

Subject

A table of the selected Enterprise Service(s) showing the 

tasks offered, handled, abandoned, and the effect of 

abandoned tasks on service levels during the last half hour.

Purpose

To show the current effect of abandoned tasks on enterprise 

service levels

Applicable 

environment

Standard ACD

Template type

Real-time table

Default sort order

By enterprise service

Drilldowns available

Yes

Schema database 

table

Enterprise_Service

Enterprise_Service_Member

Service_Real_Time