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Service Reports

entsvc23: Enterprise Service Real Time All Fields Report

The number of outbound tasks made by agents for the service during the 

current five-minute interval.
Derived from: Service_Real_Time.CallsOutTo5

The number of outbound tasks made by agents for the service since midnight.
Derived from: Service_Real_Time.CallsOutToday

The number of tasks to the service in queue now at the peripheral. 
Derived from: Service_Real_Time.CallsQNow 

Total time of all tasks to the service currently in queue. 
Derived from: Service_Real_Time.CallsQNowTime 

The number of tasks routed to this service by the ICM software for the current 

half-hour interval.
Derived from: Service_Real_Time.CallsRoutedHalf 

The number of tasks the ICM software sent to this service since midnight. 
Derived from: Service_Real_Time.CallsRoutedToday 

The number of tasks offered to the service but not otherwise accounted for 

during the current half-hour interval. These are tasks that do not fit into the 

criteria for handled, abandoned, or transferred tasks. They were terminated 

for other reasons, which may include drop/no answer, forced busy, or timed 

out.
Derived from: Service_Real_Time.CallsTerminatedOtherHalf

The number of tasks offered to the service but not otherwise accounted for 

during the current five-minute interval. These are tasks that do not fit into the 

criteria for handled, abandoned, or transferred tasks. They were terminated 

for other reasons, which may include drop/no answer, forced busy, or timed 

out.
Derived from: Service_Real_Time.CallsTerminatedOtherTo5