Cisco Cisco IP Contact Center Release 4.6.2 User Guide
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ICM WebView Online Help
Service Reports
persvc05: Peripheral Service Tasks Offered Over Half Hour Report
Service Level Today
A measurement of how well you are meeting your service level goals for
answering tasks for the current day.
Derived from: Service_Real_Time.ServiceLevelToday
Derived from: Service_Real_Time.ServiceLevelToday
Report Summary
The total of each field for all peripheral services.
persvc05: Peripheral Service Tasks Offered Over Half Hour Report
Data
Peripheral Service
The enterprise name of the peripheral service
Derived from: Service.EnterpriseName
Derived from: Service.EnterpriseName
Tasks Offered
The number of tasks offered to a specific route or service.
Derived from: Service_Real_Time.CallsOfferedHalf
Derived from: Service_Real_Time.CallsOfferedHalf
Overview:
Title
The name you give it when you save the report
Subject
A pie chart of the selected peripheral services showing the
percentage distribution of tasks offered since the end of the
last half-hour interval.
Purpose
To display service half-hour activity
Applicable
environment
Standard ACD
Template type
Real-time pie chart
Default sort order
By peripheral service
Drilldowns available
No
ICM identifier
Service
Service_Real_Time