Cisco Cisco IP Contact Center Release 4.6.2 User Guide
10-130
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Service Reports
persvc25: Peripheral Service Agent Daily Report
persvc25: Peripheral Service Agent Daily Report
Data:
Enterprise Name
The name of the enterprise service.
Derived from: Service.EnterpriseName
Derived from: Service.EnterpriseName
Date (no label)
The date when the record was generated in MM/DD/YY (month, day, year)
format.
Derived from: Service_Half_Hour.DateTime
Derived from: Service_Half_Hour.DateTime
Overview:
Title
The name you give it when you save the report.
Subject
A daily table summary of agent call activity in the selected
peripheral service(s)
Note: This report displays the same data as the Persvc24
Note: This report displays the same data as the Persvc24
report, except the data here is broken down by day instead of
by half hour.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
Shows agent call activity in the selected services for the
selected time period.
Note: This report is for IVRs that support Service Control and
Note: This report is for IVRs that support Service Control and
that have queue reporting enabled. Calls that do not
terminate on an IVR port due to all port busy condition
receive a busy tone and are not counted within this report.
Applicable
environment
IPCC and/or standard ACD
Template type
Historical table
Default sort order
By service and then by the date and time.
Drilldowns available
Yes
Schema database
tables
Service
Service_Half_Hour