Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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Skill Group Reports

entskg26: Enterprise Skill Group Consolidated Daily Report

The total of all fields for each skill group in an enterprise skill group.

The total of all fields for each enterprise skill group.

The total of all fields for all skill groups. 

entskg26: Enterprise Skill Group Consolidated Daily Report

The enterprise skill group's enterprise name and ID. 
Derived from: Enterprise_Skill_Group.EnterpriseName 

(Enterprise_Skill_Group.EnterpriseSkillGroupID)

Title

The name you give it when you save the report.

Subject

A table of the selected enterprise skill group(s) showing 

consolidated call/task statistics, gathered in day increments.
Note: This report displays the same data as the Perskg26 

report, except that this report is first organized by enterprise 

skill group rather than by media.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show both the daily activity and the performance of the 

selected enterprise skill groups for the selected time period.

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By enterprise skill group name, then by skill group name, 

and then by date and time.

Drilldowns available

No

Schema database 

tables

Skill_Group

Enterprise_Skill_Group

Skill_Group_Half_Hour, Enterprise_Skill_Group_Member