Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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Skill Group Reports

perskg29: Peripheral Skill Group Logout Real Time Report

perskg29: Peripheral Skill Group Logout Real Time Report

The skill group's media routing domain.

The skill group in which the agent resides and its ID number.
Derived from: Skill_Group.EnterpriseName Skill_Group.EnterpriseID
ciated.
Derived from: Media_Routing_Domain.EnterpriseName

The first and last name of the agent.
Derived from: Person.FirstName + Person.LastName 

Title

The name you give it when you save the report

Subject

A table of the selected peripheral skill groups listing all the 

agents currently logged out 

Purpose

To list all the agents currently logged out of a skill group(s) 

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time table

Default sort order

By media routing domain, then by skill group, and then by 

agent

Drilldowns available

No

Schema database 

tables

Agent

Media_Routing_Domain

Person

Skill_Group

Skill_Group_Member

Agent_Skill_Group_Real_Time