Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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Skill Group Reports

perskg21: Peripheral Skill Group Task Summary Half Hour Report

The percentage of the time that all agents were in wrap-up  during the 

interval. This value is measured against the total time that all agents were 

logged on during the interval.
Derived from: (WorkReadyTimeToHalf + WorkNotReadyTimeToHalf) / 

LoggedOnTimeToHalf

perskg21: Peripheral Skill Group Task Summary Half Hour Report

The skill group's media routing domain.
Derived from: Media_Routing_Domain.EnterpriseName

The skill group's enterprise name and skill target ID
Derived from: Skill_Group.EnterpriseName and (Skill_Group.SkillTargetID)

Title

The name you give it when you save the report.

Subject

A table of the selected Peripheral Skill Group(s) showing each 

skill groups' call statistics, gathered in half-hour increments.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

Shows the task activity for the selected skill groups for the 

selected time period.

Applicable 

environment

IPCC

Template type

Historical table

Default sort order

By media routing domain and then by skill group

Drilldowns available

No

Schema database 

tables

Media_Routing_Domain

Skill_Group

Skill_Group_Half_Hour