Cisco Cisco IP Contact Center Release 4.6.2 User Guide
12-12
ICM WebView Online Help
Trunk Group and IVR IPCC Reports
Peripheral trunk group reports
Recovery Day
A value used internally by ICM software to track virtual time.
Derived from: Network_Trunk_Group_Half_Hour.RecoveryDay
Derived from: Network_Trunk_Group_Half_Hour.RecoveryDay
Recovery Key
A value used internally by ICM software to track virtual time.
Derived from: Network_Trunk_Group_Half_Hour.RecoveryKey
Derived from: Network_Trunk_Group_Half_Hour.RecoveryKey
Peripheral trunk group reports
A peripheral trunk group is a collection of trunks associated with a single
peripheral. Often, the trunks in a peripheral trunk group are used for a common
purpose. In WebView, you can report on peripheral trunk group (and network trunk
group) data, such as the number of trunks in service, number of trunks idle, and
the time during which all trunks in a trunk group were simultaneously busy (All
Trunks Busy).
The following table lists all the ICM peripheral trunk group report templates that
WebView provides. You can click on the name of a trunk group report in the
following table to see more detailed information about the data in that report, and
how the data is derived from the ICM software database.
For a listing of only the trunk group for IP-IVR reports, see
About Trunk Group for
IP-IVR Reports
.
Table 12-2 Peripheral Trunk Group Templates
Template Name
Applicable
Environment
Environment
Type
Description
Standard ACD
real-time
bar graph
The time (in seconds) that all
trunks were busy since the end
of the last half-hour interval.
Standard ACD
real-time
bar graph
The current number of idle
trunks versus the current
number of in-service trunks.
Standard ACD
real-time
table
The current counts of trunks
in-service and trunks idle, and
the time in seconds that all
trunks are busy.
IPCC and/or
standard ACD
real-time
table
All the available trunk real-time
report data in the
Trunk_Group_Real_Time
database table
Standard ACD
historical
table
Half-hour counts of trunks
in-service, trunks idle, and the
time in seconds that all trunks
were busy