Cisco Cisco IP Contact Center Release 4.6.2 User Guide
12-20
ICM WebView Online Help
Trunk Group and IVR IPCC Reports
trkgrp20: All Ports Busy Real Time Report
trkgrp20: All Ports Busy Real Time Report
Data:
Trunk Group
The enterprise name of the trunk group
Derived from: Trunk_Group.EnterpriseName
Derived from: Trunk_Group.EnterpriseName
All Ports Busy
The Total time that all ports in the IVR group were busy for the current
half-hour interval.
Derived from: Trunk_Group.AllTrunksBusyHalf
Derived from: Trunk_Group.AllTrunksBusyHalf
Overview:
Title
The name you give it when you save the report.
Subject
A bar graph of the time (in seconds) that all ports were busy
since the end of the last half-hour interval.
Purpose
To show current amount of activity on IVR ports
Use this report to ensure that your system is performing
Use this report to ensure that your system is performing
optimally. You should alert your system administrator if you
see a consistent pattern of greater than half-hour all trunk
busy conditions. This is an early warning that more IVR
ports are needed to fulfill your queuing requirements.
Applicable
environment
IPCC
Template type
Real-time bar graph
Default sort order
By IVR port trunk group
Drilldowns available
No
Schema database
tables
Trunk_Group
Trunk_Group_Real_Time