Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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Trunk Group and IVR IPCC Reports

trkgrp12: Trunks Historical All Fields Report

Trunks Idle (Half-Hour)

The number of trunks in the trunk group (or network trunk group) that are not 

busy, or idle.
Derived from: Trunk_Group_Half_Hour.TrunksIdle

All Trunks Busy (Half-Hour)

The state of a trunk group when all trunks are simultaneously in use. The 

trunk group cannot accept any new inbound or outbound tasks in this state. 

ICM software tracks the amount of time during which all trunks in a trunk 

group are busy during the current half-hour interval.
Derived from: Trunk_Group_Half_Hour.AllTrunksBusyToHalf  

The totals for each field for each trunk group.

The totals for each field for all trunk groups.

trkgrp12: Trunks Historical All Fields Report

Title

The name you give it when you save the report.

Subject

A table of all the selected trunks listing all the available trunk 

half-hour report data.

Purpose

To show all the available trunk historical data in the 

Trunk_Group_Half_Hour database table so that you can 

select which data you want for a customized trunk historical 

report.

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By trunk group and then by date and time

Drilldowns available

No

Schema database 

tables

Trunk_Group

Trunk_Group_Half_Hour