Cisco Cisco IP Contact Center Release 4.6.2 User Guide
Index
IN-9
Cisco IPCC Report Templates
78-xxxxx-xx
entsvc07
Enterprise Service Tasks, Averages and Service
Levels Real Time
entsvc08
Task and Agent Status Real Time Report
entsvc09
Service Array Tasks, Averages and Service Levels
Real Time Report
entsvc11
Tasks Analysis of Enterprise Services Daily
Report
entsvc12
Tasks Analysis of Enterprise Services Half Hour
Report
entsvc13
Enterprise Service Tasks Offered Daily
Report
entsvc14
Enterprise Service Tasks Handled Daily
Report
entsvc15
Enterprise Service Tasks Abandoned Daily
Report
entsvc16
Enterprise Service History Daily Report
entsvc17
Enterprise Service Tasks Offered Half Hour
Report
entsvc18
Enterprise Gate Analysis Half Hour Report
entsvc23
Enterprise Service Real Time All Fields
Report
entsvc24
Enterprise Service Historical All Fields
Report
Error Count
Today
Errors
event detail
event detail descriptions
event details
Event Name
events
Event Viewer
Expected Delay
exporting report data
Extension
External Out
External Out Tasks
Avg Time
External Out Time
F
favorites
adding a report to
running a report from
filtering events
Forced Close
Forced Closed
Forced Closed Tasks
formats for exported data
FTE
Active
Active5
Avail
Avail5
BusyOther
Busy Other5
BusyOther5
Hold5
Interrupted5
Log On
Log On5
Not Ready
Not Ready5
Reserved
Reserved5
Wrap Up
Wrap Up5