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Cisco Cisco IP Contact Center Release 4.6.2 User Guide

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Application GateWay, Application Path, and Script Queue ReportsApplication gateway, application path, 
Time in Queue
The waiting time for the first element in the queue.
Derived from: Script_Queue_Real_Time.LongestTimeInQueue
Tasks Queued
The number of tasks currently queued at this node.
Derived from: Script_Queue_Real_Time.NumTasks