Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
6-40
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Agent Reports
agent25: Agent Consolidated Half Hour Report
agent25: Agent Consolidated Half Hour Report
Data:
Agent Name
The last and first name of the agent and the agent's ID (in parentheses) in the
skill group in which agent resides.
Derived from:
Derived from:
Person.LastName ", " Person.FirstName
Agent_Skill_Group_Half_Hour.SkillTargetID
Media
The media routing domain into which the agent is logged for doing this type of
task. This is the media routing domain associated with the Skill Group in which
the agent worked when doing this task.
Overview:
Title
The name you give it when you save the report.
Subject
A table of selected agents showing agent call statistics and
agent time allocations, gathered in half-hour increments.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show agent half-hour activity and performance for the
selected time period.
Note: This template includes columns from both the
Note: This template includes columns from both the
Agent21 and the Agent23 reports for those supervisors that
would prefer all the information on one report and do not
need the details provided by the separate Call Summary and
Performance Summary reports.
Applicable
environment
IPCC
Template type
Historical table
Default sort order
By agent last name, first name, media, date, time, and skill
group
Drilldowns available
No
Schema database
tables
Agent
Person
Media_Routing_Domain
Agent_Skill_Group_Half_Hour
Skill_Group
Skill_Group_Member
Agent_Half_Hour