Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Agent Reports

agent27: Agent Historical All Fields Report

agent27: Agent Historical All Fields Report

The agent's last and first name.
Derived from: Person.LastName + ', ' + Person.FirstName

Title

The name you give it when you save the report.

Subject

A table of all the selected agents listing all the available 

agent historical report data for the selected interval. 
Note: This report is the same report as the Agtskg27 

report except that this report is first sorted by agent rather 

than by skill group.
Fields applicable to a voice domain only are prefixed with 

an asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show all the available agent historical report data in the 

Agent_Skill_Group_Half_Hour database table so that you 

can select which data you want for a customized agent 

historical report.
Note: This report is designed to be saved and exported or 

copied to another format. For example, you can export the 

report to an Excel spreadsheet and modify the report to suit 

your needs. If that is not acceptable, you can also use a 

third-party tool to customize your report. 

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By agent last name, first name, media, date, time, and skill 

group 

Drilldowns available

No

Schema database 

table

Agent

Person

Media_Routing_Domain

Agent_Skill_Group_Half_Hour

Skill_Group

Skill_Group_Member

Agent_Half_Hour