Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Agent Reports

agtper25: Agent Peripheral Consolidated Half Hour Report Template

agtper25: Agent Peripheral Consolidated Half Hour Report Template

The enterprise name of the peripheral and its ID.
Derived from: Peripheral.EnterpriseName and Peripheral.PeripheralID

The media routing domain into which the agent is logged for doing this type of 

task. This is the media routing domain associated with the Skill Group in which 

the agent worked when doing this task. 
Each media routing domain has its own skill groups. If an agent is logged into 

more than one media routing domain, then that agent also belongs to more 

than one skill group.
Derived from: Media_Routing_Domain.EnterpriseName

Title

The name you give it when you save the report.

Subject

A table of all agents on the selected peripheral(s) showing 

each agent's tasks and performance, gathered in half-hour 

increments.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show agent half-hour activity and performance for all the 

agents connected to the selected peripheral(s) during the 

selected time period.

Applicable 

environment

IPCC

Template type

Historical table

Sort order

By peripheral, then by media routing domain, agent's last 

name, first name, and date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Skill_Group_Half_Hour

Person

Peripheral

Media_Routing_Domain

Skill_Group

Skill_Group_Member