Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Agent Reports

agtskg04: Agent Task Detail Activity Report

agtskg04: Agent Task Detail Activity Report

The last and first name of the agent.
Derived from: Person.LastName + "," + Person.FirstName 

The media routing domain into which the agent is logged. This is the media 

routing domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName

The name of the skill group in which the agent is active. 
Derived from: Skill_Group.EnterpriseName

Title

The name you give it when you save the report

Subject

A table of all agents in the selected skill groups showing 

agent task detail data including information about incoming 

tasks, outgoing tasks, internal tasks, callbacks, and wrap-up 

work, gathered in half-hour increments.
Note: Fields applicable to a voice domain only are prefixed 

with an asterisk (*). Such fields are not applicable to an 

e-mail or collaboration media routing domain.

Purpose

To show agent skill group activity for the selected time 

period.

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By last name, first name, media routing domain, and skill 

group

Drilldowns available

No

Schema database 

tables

Agent

Agent_Half_Hour

Agent_Skill_Group_Half_Hour

Media_Routing_Domain

Person

Skill_Group

Skill_Group_Member