Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Agent Reports

agtskg05: Agent Task Detail Performance Report

agtskg05: Agent Task Detail Performance Report

The last and first name of the agent.
Derived from: Person.LastName + "," + Person.FirstName 

The media routing domain into which the agent is logged. This is the media 

routing domain with which the agent's Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName

The name of the skill group to which these agent is associated.
Derived from: Skill_Group.EnterpriseName

Title

The name you give it when you save the report

Subject

A table of all agents in the selected skill groups showing 

agent data collected about agent performance relating to 

abandoned, held, assistance, and conference calls/tasks, 

gathered in half-hour increments.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show agent performance in a skill group for the selected 

time period.

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By last name, first name, media routing domain, and skill 

group

Drilldowns available

No

Schema database 

table

Agent

Agent_Half_Hour

Agent_Skill_Group_Half_Hour

Media_Routing_Domain

Person

Skill_Group

Skill_Group_Member