Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

ICM WebView Online Help 

Agent Reports

agteam03: Agent Team Media Logout Status Report

agteam03: Agent Team Media Logout Status Report

The name of the agent team.
Derived from: Agent_Team.EnterpriseName

The agent teams' primary supervisor. If primary supervisor is not configured 

then Supervisor field can contain any of the configured secondary supervisors.
Derived from: Person.LastName + ' ' + Person.FirstName

The agent's last name and first name.
Derived from: Person.LastName + ' ' + Person.FirstName

The last name and first initial of the agent and the ICM software's name of the 

peripheral with which the agent is associated. One agent can be logged into 

more than one peripheral if they are working in more than one media routing 

domain. 
Derived from: Agent.Enterprisename

Title

The name you give it when you save the report

Subject

A table of agents by selected team showing the Logon 

duration, and the logout date and time for each agent.

Purpose

To show agent team logout data for the selected time period.

Applicable 

environment

IPCC and/or standard ACD

Template type

Historical table

Default sort order

By agent team, agent last name, agent first name, media 

routing domain, and logout date and time

Drilldowns available

No

Schema database 

tables

Agent

Agent_Team

Agent_Team_Member

Agent_Logout

Person

Media_Routing_Domain

Skill_Group