Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide
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Agent Reports
agteam25: Agent Team Consolidated Half Hour Report
agteam25: Agent Team Consolidated Half Hour Report
Data:
Agent Team
The Enterprise Name of the agent team.
Derived from: Agent_Team.EnterpriseName
Derived from: Agent_Team.EnterpriseName
Supervisor
The agent teams' primary supervisor. If primary supervisor is not configured
then Supervisor field can contain any of the configured secondary supervisors.
Derived from: Person.LastName + ' ' + Person.FirstName
Derived from: Person.LastName + ' ' + Person.FirstName
Media
The media routing domain into which the agent is logged for doing this type of
task. This is the media routing domain associated with the Skill Group in which
the agent worked when doing this task.
Overview:
Title
The name you give it when you save the report.
Subject
A table summary of task and agent statistics for all the
agents within the selected agent team(s), gathered in
half-hour increments.
Fields applicable to a voice domain only are prefixed with an
Fields applicable to a voice domain only are prefixed with an
asterisk (*). Such fields are not applicable for e-mail or
collaboration media.
Purpose
To show both agent team half-hour activity and agent team
half-hour performance for the selected time period.
Applicable
environment
IPCC
Template type
Historical table
Default sort order
By agent team, media routing domain, agent last name,
agent first name, and date and time
Drilldowns available
No
Schema database
tables
Agent
Agent_Skill_Group_Half_Hour
Agent_Team
Agent_Team_Member
Person
Media_Routing_Domain
Skill_Group
Skill_Group_Member