Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Call Type Reports

caltyp04: Task Type Service Level Real Time Report

Call Types Default Routed (Today)

The number of tasks of this type for which ICM software used default routing. 

Measured since midnight.
Derived from: Call_Type_Real_Time.ICRDefaultRoutedToday

Call Types Network Default Routed (Today)

The number of tasks of this type for which IXC used default routing. Measured 

since midnight.
Derived from: Call_Type_Real_Time.NetworkDefaultRoutedToday

Call Types Returning Busy (Today)

The number of tasks of this type that ICM software routed to the Busy target 

(since midnight).
Derived from: Call_Type_Real_Time.ReturnBusyToday

Call Types Returning Ring (Today)

The number of tasks of this type that ICM software routed to the Ring target 

(since midnight).
Derived from: Call_Type_Real_Time.ReturnRingToday

caltyp04: Task Type Service Level Real Time Report

Title

The name you give it when you save the report

Subject

A bar graph of selected call types showing their service levels 

since the end of the last 5-minute and half-hour intervals, 

and since midnight.

Purpose

To display the call type service level status for the day, for the 

current five minutes, and for the last half hour.

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time bar graph

Default sort order

By call type

Drilldowns available

No

Schema database 

tables

Call_Type

Call_Type_Real_Time