Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco Unified Contact Center Enterprise 9.0(2)
  5. User Guide

Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

Download
Page of 797
8-13
ICM WebView Online Help
Call Type Reports
caltyp24: Call Type Real Time All Fields Report
 
Master Script ID
The master script currently scheduled for the call type.
Derived from: Call_Type_Real_Time.MasterScriptID
Network Routed Today
The number of tasks of this type for which the IXC used default routing since 
midnight.
Derived from: Call_Type_Real_Time.NetworkDefaultRoutedToday
Network Routed 30
The number of tasks of this type for which the IXC used default routing during 
the current half-hour interval.
Derived from: Call_Type_Real_Time.NetworkDefaultRoutedToHalf
Return Busy Today
The number of tasks of this type that the ICM software routed to the Busy 
target since midnight.
Derived from: Call_Type_Real_Time.ReturnBusyToday
Return Busy 30
The number of tasks of this type that the ICM software routed to the Busy 
target during the half-hour interval.
Derived from: Call_Type_Real_Time.ReturnBusyToHalf
Return Ring Today
The number of tasks of this type that the ICM software routed to the Ring 
target since midnight.
Derived from: Call_Type_Real_Time.ReturnRingToday
Return Ring 30
The number of tasks of this type that the ICM software routed to the Ring 
target during the half-hour interval.
Derived from: Call_Type_Real_Time.ReturnRingToHalf
Router Tasks Aband Q 30
The number of tasks of this type abandoned in the CallRouter queue during 
the current half-hour interval.
Derived from: Call_Type_Real_Time.RouterCallsAbandQHalf
Router Tasks Aband Q 5
The number of tasks of this type abandoned in the CallRouter queue during 
the five-minute interval.
Derived from: Call_Type_Real_Time.RouterCallsAbandQTo5