Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Peripheral, Route, and Routing Client Reports

periph03: Time Switch Node Hardware Status Display Real Time 

The number of tasks to a route or service that are currently in queue or being 

handled at the peripheral now.
Derived from: Peripheral_Real_Time.CallsInProgress

SWT TRMS Inactive (Terminations out of sync)

Derived from: Peripheral_Real_Time.PeripheralData4

SWT TRMS Active (Terminations implemented)

Derived from: Peripheral_Real_Time.PeripheralData3

DIGroups Inactive (Switch level out of sync)

Derived from: Peripheral_Real_Time.PeripheralData6

DIGroups Active (Switch level implemented)

Derived from: Peripheral_Real_Time.PeripheralData5  

The totals for each field in the report.

periph03: Time Switch Node Hardware Status Display Real Time Report

The enterprise name for the peripheral.
Derived from: EnterpriseName

Title

The name you give it when you save the report

Subject

A table of the selected Peripheral(s) showing  processor, data 

received, control, and switch clock status. For use only with 

the Rockwell Galaxy ACDs.

Purpose

To show current hardware status of Rockwell Galaxy ACDs

Applicable 

environment

Standard ACD 

Template type

Real-time table

Default sort order

By peripheral enterprise name and then by the date and time

Drilldowns available

Yes

Schema database 

table

Peripheral_Real_Time