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Peripheral, Route, and Routing Client Reports

routes05: Route Tasks Offered Over Half Hour Report

The number of tasks to a service or route that were abandoned during the 

interval (for example, during the current half-hour).
Derived from: Route_Real_Time.CallsAbandQToday

A measurement of how well you are meeting your service level goals for 

answering tasks for the current day.
Derived from: 
(Route_Real_Time.ServiceLevelCallsToday + 

Route_Real_Time.ServiceLevelAbandToday) / 

Route_Real_Time.ServiceLevelCallsOfferedToday

A summary of all fields for all routes. 

routes05: Route Tasks Offered Over Half Hour Report

The enterprise name of the route.
Derived from: Route.EnterpriseName

The number of tasks offered to a specific route or service.
Derived from: Route_Real_Time.CallsOfferedHalf

Title

The name you give it when you save the report

Subject

A pie chart of the selected routes showing the distribution 

(percentage) of tasks offered to routes since the end of the 

last half-hour interval.

Purpose

To show the current route distribution

Applicable 

environment

Standard ACD

Template type

Real-time pie chart

sort order

By the route

Drilldowns available

No

Schema database 

table

Route

Route_Real_Time