Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Service Reports

entsvc16: Enterprise Service History Daily Report

entsvc16: Enterprise Service History Daily Report

The enterprise name of the enterprise service.
Derived from: Enterprise_Service.EnterpriseName

The number of tasks to a service or route that were abandoned during the 

interval.
Derived from: Service_Half_Hour.CallsAbandQToHalf

The number of tasks handled by a specific route or service. A task is counted 

as handled when it is finished. For example, the CallsHandledToHalf field 

counts the number of tasks that finished during the half-hour interval. These 

tasks might have been answered before the interval began.
Derived from: Service_Half_Hour.CallsHandledToHalf

Title

The name you give it when you save the report

Subject

A graph of the selected Enterprise Service(s) showing tasks 

abandoned by, tasks handled by, and tasks offered to a single 

enterprise service, gathered in day increments.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show the daily enterprise service task history for a single 

service for the selected time period.

Applicable 

environment

Standard ACD

Template type

Historical Line Graph

Default sort order

By enterprise service

Drilldowns available

No

Schema database 

table

Enterprise_Service

Enterprise_Service_Member

Service_Half_Hour