Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Service Reports

persvc02: Peripheral Service Status Real Time Report

persvc02: Peripheral Service Status Real Time Report

The enterprise name for the service
Derived from: Service.EnterpriseName

The number of tasks for the service or route on which agents are talking (in 

the Active state). The Talking state tracks agents who are in either the Talking 

In, Talking Out, or Talking Other states or are working on an incoming task 

(now or during an interval). The time agents spend in each of these states is 

tracked individually. A more general database table tasked TalkTime sums the 

time that agents spend in any of the talking states.
Derived from: Service_Real_Time.AgentsTalking

The number of tasks to the service or route that are in queue at the 

peripheral.
Derived from: Service_Real_Time.CallsQNow

Title

The name you give it when you save the report

Subject

A bar graph of the selected peripheral services showing the 

number of tasks on which agents are talking and the number 

of tasks in queue.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To see current peripheral service activity

Applicable 

environment

Standard ACD

Template type

Real-time bar graph

Default sort order

By the peripheral service

Drilldowns available

No

Schema database 

table

Service

Service_Real_Time