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Service Reports

persvc16: Peripheral Service History Daily Report

persvc16: Peripheral Service History Daily Report

The number of tasks to a service or route that were abandoned during the 

interval (for example, during the current half-hour). An abandoned call is a 

call in which the caller hangs up before the call is answered.
Derived from: Service_Half_Hour.CallsAbandQToHalf

The number of tasks handled by a specific route or service. A task is counted 

as handled when it is finished. For example, the CallsHandledToHalf field 

counts the number of tasks that finished during the half-hour These tasks 

might have been answered before the interval began.
Derived from: Service_Half_Hour.CallsHandledToHalf

The number of tasks offered to a specific route or service. An offered task is 

an incoming task or internal task that is sent to a specific route or service. In 

real-time data, a task is counted as offered as soon as it is sent to the route, 

service, or service array.
Derived from: Service_Half_Hour.CallsOfferedToHalf

Title

The name you give it when you save the report

Subject

A line graph of the selected Peripheral Service(s) showing 

tasks abandoned, handled, and offered per day. For use with 

a single peripheral service.

Purpose

To show the daily task history for a single peripheral service.

Applicable 

environment

Standard ACD

Template type

Historical Line Graph

Default sort order

By the peripheral service

Drilldowns available

No

Schema database 

table

Service_Half_Hour