Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

ICM WebView Online Help 

Working with Reports

Schedule jobs

Schedule one or more reports to be run and printed at the date and time that 

you specify

When you schedule print jobs, select the machine from which you want to print the 

report, the printer that you want to use, the frequency of the job, and the reports 

to include in the job. 

From the menu bar on the right side of any main WebView window, select Job 

Scheduler. The List of Scheduled Jobs page opens, listing the reports for which you 

have scheduled jobs. 

Click Add. The Schedule Jobs screen opens.

Select Print Report in the Action section.

Select the machine from which you want to print the report from the Print to 

pull-down menu:

• Client. The report runs on the client machine and prints on the client-side local 

or network Internet Explorer printer

• Server. The report runs on the server machine and prints on the server-side 

local or network Internet Explorer printer

Note: For print jobs, the Job Scheduler on the Server must first be initialized 

by scheduling a print job on the server from the server itself before print jobs 

can be scheduled on it from a client.

Select the frequency of the job from the Frequency section:

• Every. The print job executes each time the specified day/date occurs. If you 

select Every, select the day of the week or the date on which you want the report 

to print. You can select more than one days/dates. For example, if you select 

"Monday", the report prints every Monday.

• Next. The print job executes once on the day/date specified. If you select Next, 

select the day of the week or the date on which you want the report to print. 

You can select more than one day/date. For example, if you select "Monday", 

the report prints next Monday.

• Today/Tomorrow. Depending on the time you select to run the report, the 

report prints once either today or tomorrow. For example, if it is currently 3:00 

PM and you schedule the job to run at 11:00 AM, the report prints tomorrow at 

11:00 AM. If it is currently 3:00 PM and you schedule the job to run at 4:30 PM, 

the report prints today at 4:30 PM. 

Select the hour and minutes for the job to run from the Time pull-down menus.

Check the checkbox next to each Private and Shared report for which you want to 

schedule this job. The same print job will be scheduled for each selected report.

Click Schedule Report.