Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Skill Group Reports

entskg03: Enterprise Skill Group Agent Status Report

entskg03: Enterprise Skill Group Agent Status Report

The percentage of agents in the skill group who are in the idle state.
Derived from: Skill_Group_Real_Time.NotReady / 

Skill_Group_Real_Time.LoggedOn

The percentage of agents in the skill group who are in the available state.
Derived from: Skill_Group_Real_Time.Avail / 

Skill_Group_Real_Time.LoggedOn

The percentage of agents in the skill group who are in one of talking states: 

Talking In, Talking Out, or Talking Other.
Derived from: Skill_Group_Real_Time.TalkingIn + 

Skill_Group_Real_Time.TalkingOut + Skill_Group_Real_Time.TalkingOther / 

Skill_Group_Real_Time.LoggedOn

Title

The name you give it when you save the report

Subject

A graph of the selected Enterprise Skill Group(s) showing the 

percentage of agents in the available, idle, talking, and 

wrap-up states.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show current agent status in the selected enterprise skill 

group(s) 

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time Graph

Default sort order

By enterprise skill group

Drilldowns available

Yes

Schema database 

table

Skill_Group_Real_Time