Cisco Cisco Unified Contact Center Enterprise 9.0(2) User Guide

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Skill Group Reports

entskg05: Enterprise Skill Group % Utilization of Ready Agents Report

entskg05: Enterprise Skill Group % Utilization of Ready Agents Report

The enterprise skill group's enterprise name and ID. 
Derived from: Enterprise_Skill_Group.EnterpriseName 

(Enterprise_Skill_Group.EnterpriseSkillGroupID)

Skill Group (no label)

The member skill group's enterprise name and ID.
Derived from: Skill_Group.EnterpriseName and Skill_Group.SkillTargetID

Media (no label)

The media routing domain with which the Skill Group is associated.
Derived from: Media_Routing_Domain.EnterpriseName

Title

The name you give it when you save the report

Subject

A bar graph of the selected Enterprise Skill Group(s) showing 

the percent utilization of agents. The ratio is between time 

logged on and time handling calls.
Fields applicable to a voice domain only are prefixed with an 

asterisk (*). Such fields are not applicable for e-mail or 

collaboration media.

Purpose

To show the utilization of the agents in an enterprise skill 

group 

Applicable 

environment

IPCC and/or standard ACD

Template type

Real-time bar graph

Default sort order

By enterprise skill group

Drilldowns available

Yes

Schema database 

table

Enterprise_Skill_Group

Skill_Group

Skill_Group_Real_Time

Media_Routing_Domain